Frequently Asked Questions (FAQs)

Area Agency on Aging:

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Frequently Asked Questions: (select link to see Answer)

Who is eligible for services?
When was the Area Agency on Aging established?
What type of programs does the Area Agency on Aging fund?
I can't seem to find the answer to my question, help?

Area Agency on Aging Frequently Asked Questions (with Answers): (back to Questions)

Who is eligible for services? (back to Questions)
Seniors living in Los Angeles County.

When was the Area Agency on Aging established? (back to Questions)
In 1975 by the State of California.

What type of programs does the Area Agency on Aging fund? (back to Questions)
The Area Agency on Aging funds meal programs, legal assistance, health care and other services.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Area Agency on Aging page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Alzheimer's Day Care Resource Center Program (ADCRC):

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Frequently Asked Questions: (select link to see Answer)

What service is provided?
How can I learn to take care of someone with dementia?
I can't seem to find the answer to my question, help?

Integrated Care Management Frequently Asked Questions (with Answers): (back to Questions)

What service is provided? (back to Questions)
Persons with dementia are provided quality day care.

How can I learn to take care of someone with dementia? (back to Questions)
The Alzheimer's Day Care Resource Program provides training.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Integrated Care Management page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Elder Care:

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Frequently Asked Questions: (select link to see Answer)

What is elder care?
I can't seem to find the answer to my question, help?

Elder Care Frequently Asked Questions (with Answers): (back to Questions)

What is elder care? (back to Questions)
Elder Care refers to the many facets of managing the lifestyles of the senior population.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Elder Care page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Health Insurance Counseling and Advocacy Program (HICAP):

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Frequently Asked Questions: (select link to see Answer)

Will HICAP be able to help me if I have questions about Medicare?
Where does the Health Insurance Counseling and Advocacy Program get it's funding from?
I can't leave my home. Can you still help me?
I can't seem to find the answer to my question, help?

Health Insurance Counseling and Advocacy Program (HICAP) Frequently Asked Questions (with Answers): (back to Questions)

Will HICAP be able to help me if I have questions about Medicare? (back to Questions)
Yes.

Where does the Health Insurance Counseling and Advocacy Program get it's funding from? (back to Questions)
Welf & I C 9757.5 (a thru h):

• (a) The California Department of Aging shall assess annually a fee of not less than one dollar and forty cents ($1.40), but not more than one dollar and sixty-five cents ($1.65), on a health care service plan for each person enrolled in a health care service plan as of December 31 of the previous year under a prepaid Medicare program that serves Medicare eligible beneficiaries within the state, and on a health care service plan for each enrollee under a Medicare supplement contract, including a Medicare Select contract, as of December 31 of the previous year, to offset the cost of counseling Medicare eligible beneficiaries on the benefits and programs available through health maintenance organizations instead of the traditional Medicare provider system.
• (b) All fees collected pursuant to this section shall be deposited into the State HICAP Fund for the implementation of the Health Insurance Counseling and Advocacy Program, and shall be available for expenditure for activities as specified in Section 9541 when appropriated by the Legislature.
• (c) The department may use up to 7 percent of the fee collected pursuant to subdivision (a) for the administration, assessment, and collection of that fee.
• (d) It is the intent of the Legislature, in enacting this act and funding the Health Insurance Counseling and Advocacy Program, to maintain a ratio of two dollars ($2) collected from the Insurance Fund to every one dollar ($1) collected pursuant to subdivision (a). This ratio shall be reviewed by the Department of Finance within 30 days of January 1, 1999, and biennially thereafter to examine changes in the demographics of Medicare imminent populations, including, but not limited to, the number of citizens residing in California 55 years of age and older, the number and average duration of counseling sessions performed by counselors of the Health Insurance Counseling and Advocacy Program, particularly the number of counseling sessions regarding prepaid Medicare programs and counseling sessions regarding Medi-Gap programs, and the use of other long-term care and health-related products. Upon review, the Department of Finance shall make recommendations to the Joint Legislative Budget Committee regarding appropriate changes to the ratio of funding from the Insurance Fund and the fees collected pursuant to subdivision (a).
• (e) It is the intent of the Legislature that the revenue raised from the fee assessed pursuant to subdivision (a), and according to the ratio established pursuant to subdivision (d), be used to partially offset and reduce the amount of revenue appropriated annually from the Insurance Fund for funding of the Health Insurance Counseling and Advocacy Program.
• (f) There shall be established in the State Treasury a "State HICAP Fund" administered by the California Department of Aging for the purpose of collecting fee assessments described in subdivision (a), and for the sole purpose of funding the Health Insurance Counseling and Advocacy Program.
• (g) The department shall issue a supplemental billing during the 2005-06 fiscal year to generate additional revenue authorized by the act that amended this section during the 2005 portion of the 2005-06 Regular Session. Notwithstanding subdivision (h), the department may use a portion of the additional revenue generated in the 2005-06 fiscal year to pay for the costs associated with issuing this supplemental billing.
• (h) It is the intent of the Legislature that, starting in the 2005-06 fiscal year, two million dollars ($2,000,000) of additional funding shall be made available to local HICAP programs, to be derived from an increase in the HICAP fee and the corresponding Insurance Fund pursuant to subdivision (d). Any additional funding shall only be used for local HICAP funding and shall not be used for department or local area agencies on aging administration. [Amended 2003 ch. 545; 2005 ch. 78, eff. July 19, 2005.]

I can't leave my home. Can you still help me? (back to Questions)
Yes.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Health Insurance Counseling and Advocacy Program (HICAP) page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Health and Wellbeing:

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Frequently Asked Questions: (select link to see Answer)

What is Health & Wellbeing all about?
I can't seem to find the answer to my question, help?

Health & Wellbeing Frequently Asked Questions (with Answers): (back to Questions)

What is Health & Wellbeing all about? (back to Questions)
Health & Wellbeing is achieved through a proper diet, exercise and regular medical checkups. In an effort to help you with your Health & Wellbeing, Community and Senior Services provide services related to Health Insurance Counseling and Advocacy (HICAP) and Nutritional Meals.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Health & Wellbeing page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Family Caregiver:

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Frequently Asked Questions: (select link to see Answer)

I'm stressed taking care of my elderly relatives. Can you help me get some help?
Do other people take care of their elderly relatives like I do?
I can't seem to find the answer to my question, help?

Family Care Frequently Asked Questions (with Answers): (back to Questions)

I'm stressed taking care of my elderly relatives. Can you help me get some help? (back to Questions)
Yes, the program can provide you with assistance.

Do other people take care of their elderly relatives like I do? (back to Questions)
Yes. It is estimated that almost 80% of the care is provided by family members.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Family Care page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Home Based Care:

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Frequently Asked Questions: (select link to see Answer)

I'm over 60 & in poor health but want to stay in the home I have lived in for 40 years. Can you help?
I need someone to help me shop because I'm home-bound. Can you help?
I can't seem to find the answer to my question, help?

Home Based Care Frequently Asked Questions (with Answers): (back to Questions)

I'm over 60 & in poor health but want to stay in the home I have lived in for 40 years. Can you help? (back to Questions)
Yes, there are services available so you can stay in your home.

I need someone to help me shop because I'm home-bound. Can you help? (back to Questions)
Yes.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Home Based Care page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Integrated Care Management:

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Frequently Asked Questions: (select link to see Answer)

I don't want to move out of my home. Can you help?
I don't have a lot of money. Can I still get help?
I can't seem to find the answer to my question, help?

Integrated Care Management Frequently Asked Questions (with Answers): (back to Questions)

I don't want to move out of my home. Can you help? (back to Questions)
Yes, we have services to assess your situation.

I don't have a lot of money. Can I still get help? (back to Questions)
Yes. We can assess the financials issues.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Integrated Care Management page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Traditional Legal Assistance:

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Frequently Asked Questions: (select link to see Answer)

How old do I need to be to get services?
I am confined to my home. Can you still advise me?
I can't seem to find the answer to my question, help?

Traditional Legal Assistance Frequently Asked Questions (with Answers): (back to Questions)

How old do I need to be to get services? (back to Questions)
You need to be over 60.

I am confined to my home. Can you still advise me? (back to Questions)
Yes. We make In-Home consultations.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Traditional Legal Assistance page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Long Term Care Ombudsman:

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Frequently Asked Questions: (select link to see Answer)

Is this service only for individuals in skilled nursing or board & care facilities?
I can't seem to find the answer to my question, help?

Long Term Care Ombudsman Frequently Asked Questions (with Answers): (back to Questions)

Is this service only for individuals in skilled nursing or board & care facilities? (back to Questions)
Yes.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Long Term Care Ombudsman page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!

Title V: Senior Community Service Employment Program (SCSEP):

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Frequently Asked Questions: (select link to see Answer)

How many hours may I train on the program?
What kinds of training opportunities are available?
Are there any other services provided?
I can't seem to find the answer to my question, help?

Title V: Senior Community Service Employment Program (SCSEP) Frequently Asked Questions (with Answers): (back to Questions)

How many hours may I train on the program? (back to Questions)
Participants may train up to a maximum of 20 hours per week.

What kinds of training opportunities are available? (back to Questions)
Participants are placed in a variety of community service positions at non-profit and public agencies, including, but not limited to senior centers, governmental agencies, schools, hospitals, and libraries. These positions are training assignments designed to provide skills and experience to enable a participant to obtain an unsubsidized job. Other training may include: classroom, specialized training programs or community colleges.

Are there any other services provided? (back to Questions)
The program provides a variety of supportive services including personal and job-related counseling, job training, and job referral.

I can't seem to find the answer to my question, help? (back to Questions)
We are very sorry that you are having trouble finding the information you need. We need to ask you to go to the main Title V: Senior Community Service Employment Program (SCSEP) page one more time. At the bottom of that page will be contact information for the program. Please send the contact an email and/or call if you need additional assistance? If the information you are looking for is being asked by others, than perhaps you are asking the next Frequently Asked Question (FAQ) that will be added here, please suggest it! Thank you very much!